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TERMS AND CONDITIONS OF RETURN

UD ABE FASHION aims to guarantee your full satisfaction of its services and products. If, for any reason whatsoever, you are not satisfied with the products you ordered, then subject to these Terms and Conditions of Return and your compliance with the Terms and Conditions of Sale and the Terms and Conditions of Use on www.barjacdemar.com (“our Site”), you may exercise your right to return the purchased products within thirty days (30) days from the delivery date.  The delivery date is the date when delivery is taken of the products you ordered.  To exercise your choice of return, you may scan the QR code printed inside the package of the products delivered or to visit the Returns Centre at the Customer Care section on our Site.  After sending your return request, you will receive an email at the email address you provided (“your designated email address”) with your return label and the return instructions. Returned items must be shipped back to UD ABE FASHION within thirty (30) days from the date of the aforesaid email from UD ABE FASHION. The products may be returned by dispatching the package through the carrier identified in your return label, or by a shipping agent of your choice.

EXCEPTION: Please note that UD ABE FASHION exceptionally does not accept return of any product which is sold by UD ABE FASHION at a discount during the sale period. The only permissible returns of products sold at a discount during sale period will be faulty items.

1. PRE-CONDITIONS FOR RETURN

  • 1.1  You must follow and satisfy the following pre-conditions for return:

    • 1.1.1   The right to return products shall be exercised by scanning the QR Code printed inside the package of the products delivered or visiting the Returns Center at the Customer Care section on our Site and to fill in all the required information there and then click “Find Your Order”.  This must be done within fifteen (15) days from the delivery date. You will receive an email through your designated email address with your return label and the return instructions.  Pleasereadcarefully and follow allthoseinstructions.

    • 1.1.2   The products must not be used, worn, washed, modified or damaged;

    • 1.1.3  The products are returned in their original packaging and the identification tag is still attached to the products with the disposable seal;

    • 1.1.4   UD ABE FASHION must receive the returned products within thirty (30) days from the date of the email from UD ABE FASHION sending you the return label.

  • 1.2 If your request for return is not accepted because of non-compliance with these Terms and Conditions of Return, you will be notified by email sent to your designated email account.  In such event, no refund will be allowed.  You shall then contact UD ABE FASHION at the Customer Care section on our Site to notify UD ABE FASHION whether you choose to have the products delivered back to you or you do not want to receive the product.  If you choose to have the product delivered back to you, the delivery will be entirely at your own costs and expenses.  You will be required to pay the delivery costs and expenses before the product is delivered back to you.  Delivery will be made to the same address for delivery as provided in the original order for purchase.  If you choose not to receive the product, then it will be treated as abandoned by you and UD ABE FASHION will be fully entitled to retain or otherwise dispose of the same in such manner as it may in its absolute discretion think fit without any liability or further obligation whatsoever.  If you shall fail to notify UD ABE FASHION as to how you wish UD ABE FASHION to deal with the product as aforesaid within thirty (30) days after notice is given to you that your request for return is not accepted, then you will be deemed to have chosen not to receive the product and UD ABE FASHION will then be freely entitled to deal with it in such way as UD ABE FASHION may think fit as aforesaid.

 

2. RETURN SHIPPING

  • 2.1 If you return the product from the USA or E.U, your return is free of charge.  You shall strictly follow the instructions set out in the email sending the return label to you. In the event that you decide to choose your own shipping service to return the product other than the one sets out in the instructions, the return shipping will be at your own costs and expense.

  • 2.2 If the product is not returned from the USA or E.U, you can ship the returned product to UD ABE FASHION with a shipping service of your choice and the return shipping will be at your own costs and expenses.

  • 2.3 All such documentation should be in English so it can be used both by the relevant authorities of the country you are shipping from  and the place of destination of the return. We recommend that you consult with local authorities and/or your selected shipping service to ensure that the documentation is sufficient. UD ABE FASHION cannot be held responsible for parcels that are detained at customs because of want of or insufficient documentation.

  • 2.4 UD ABE FASHION highly recommends that you choose a shipping service that permits you to trace the delivery at any time. Be sure that the type of shipping you choose guarantees the delivery of the parcel within the time frame of thirty (30) days from the delivery date.

 

3. REFUND PROCESS

  • 3.1 After UD ABE FASHION has received the returned products, UD ABE FASHION will check the conformity of the products with the conditions indicated above. When UD ABE FASHION is able to confirm that all such conditions have been met, refund will be arranged.

  • 3.2 Please note that  the custom fees you have paid for the delivery of the purchased products shall be refunded. For more information please contact UD ABE FASHION through the Customer Care section on our Site.

  • 3.3 The time period for refunding the amount you paid for purchasing the returned products depends on the form of payment used. In the case of purchase by credit or debit card, the refund time will depend on the card company’s policies. We would like to assure you, however, that the value date for the credit will coincide with the date of the original payment; therefore you will not suffer any interest loss.  Refund will be made to the same credit or debit card account which was used to make the purchase.  For payment by PayPal or Apple Pay, refund will also be made to the same account which was used to make the purchase.

  • 3.4 All refunds will be made in the same currency as the original purchase.

  • 3.5 After refund is made an email will be sent to your designated email account as confirmation.

  • 3.6 Instead of receiving cash refund, you may select to receive the refund by way of exchange for another product of equivalent or greater value.  If the other product is of greater value than the returned product, you will be required to pay the difference in value.  Partial refund or partial exchange or exchange for product which value is lesser than the value of the returned product will not be allowed.  Please contact UD ABE FASHION at the Customer Care section on our Site for necessary arrangement.

 

4. DISPOSABLE SEAL

All products sold by UD ABE FASHION include an identification tag with a disposable seal. Please do not remove or damage the tag and seal if you intend to return the products. Returned products without the tag or seal remaining intact will not be accepted.

5. PERSONAL INFORMATION COLLECTION STATEMENT

  • 5.1 UD ABE FASHION and its group companies (for a list you may contact Customer Service on our Site) (if the context so permits collectively or individually referred to as “we” or “us” or “our”) will use your personal data for the purpose of providing the services you subscribed, credit checking, facilitating your use of our Site, keeping you informed of our latest news and offers, administration, assessment and analysis, marketing , analysing your purchase preferences, improving our services and any other legitimate purposes as may be specified in the Privacy Policy on our Site.  We may also disclose your information to our service providers and agents for these purposes, as well as to other parties as specified in our Privacy Policy.  It will be conducted in accordance with the applicable laws.

  • 5.2 Please read the Privacy Policy carefully.  The Privacy Policy applies when you visit or surf our Site with or without purchasing any product.  By using our Site you are deemed to have accepted our terms and practices as described in the Privacy Policy.  If you do not accept the terms or practices as described in the Privacy Policy, please do not use our Site.

  • 5.3 We realize the importance of your privacy.  We will not collect or use your personal data unless you provide the same to us voluntarily.  However, if you choose not to provide your personal data to us or do not consent to our use of your personal data for the purposes set out in the Privacy Policy, you may not be able to purchase or receive the product or service you wish to order on our Site or otherwise register on or use our Site.

  • 5.4 We would like to share your information with organizations who are our business partners.  We and/or they may contact you by email, mail or SMS text message about products, services, business promotions or other marketing information which may be of interest to you.  If you would like to be so contacted, please tick the box indicated below. 

 

6. FORCE MAJEURE

Any failure or delay in the handling the return procedures and/or the refund in respect of products returned by you caused by a force majeure event, including but not limited to acts of God, blackouts, power failures, fire, explosions, floods, hurricanes, typhoons, earthquakes, tsunami, strikes, labour or materials shortages, accidents, acts of sabotage, riots, wars, demonstrations, civil or social unrest or disturbances, acts of terrorism, COVID-19 or other health and safety restrictions or measures or other causes beyond the reasonable control of the parties shall not constitute a breach of the contract.

7. OTHER GENERAL MATTERS

  • 7.1 You are not entitled to assign any of your rights and obligations under any contract you made with UD ABE FASHION on our Site without the prior written consent of UD ABE FASHION.  UD ABE FASHION may assign any of its rights or obligations to any other party at any time

  • 7.2 These Terms and Conditions of Return shall be binding upon and endure to the benefits of your personal representatives, estate, successors in title or permitted assigns, and also to the successors in title and assigns of UD ABE FASHION.

  • 7.3 Save as otherwise expressly provided in these Terms and Conditions of Return or other terms and conditions on our Site and to the extent that may be so expressly provided therein, the Contracts (Rights of Third Parties) Ordinance, Chapter 623 of the Laws of Indonesiashall not apply to any contract made between you andUD ABE FASHION for the purchase of any products on our Site.

 

8. GOVERNING LAW

These Terms and Conditions of Return are governed by and shall be construed in accordance with the laws of Hong Kong, and the IndonesiaCourts shall have non-exclusive jurisdiction to settle or determine any dispute or claim (including non-contractual disputes and claims) arising out of and in connection with these Terms and Conditions of Return or the use of our Site or any sale and purchase transaction effected by the use of our Site.

9. AMENDMENTS AND UPDATES

These Terms and Conditions of Return may be amended, modified or supplemented from time to time by UD ABE FASHION without any prior notice. The amended, modified or supplemental Terms and Conditions of Return shall be effective as of the date of publication on our Site.

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